Ordering & Payment

How to Order
We want to see your favorite four-legged friend in our gear For Dogs On The Go®.

Visit a Store
Find a store near you...Store Finder.
Get a paws-on look at Ruff Wear’s gear. We have a network of Official Ruff Wear dealers in the U.S., and we are building an International network as well. If you are looking for a specific item, it may be best to call the store to see if they have the item in stock.

Order Online
Shop online at www.ruffwear.com and use our secure online ordering system.
View our complete line of gear For Dogs On The Go®.

Order by Phone
Toll Free: 888-783-3932 Customer Service hours: 8:00—4:30 | M—F | Pacific Time
We pride ourselves on providing quality customer service. We understand that sometimes it is refreshing to talk to a real person. Please help us out by doing your research and having any necessary measurements ready.

International Orders
We currently do not ship outside of the United States. Please use our Store Finder to locate an International Ruff Wear dealer. If you cnnot find a delaer in your country of residenc please contact Customer Service at luckydog@ruffwear.com for further assistance.

Methods of Payment
We accept:
Visa | Master Card | Discover | American Express | Ruff Wear e-Gift Card
If we encounter any problems processing your payment, we will contact you to request a different form of payment, which can result in a delay in your order. If we cannot reach you within 2 business days, your order will be cancelled.