Returns and Exchanges

Returns & Exchanges | Refunds | Warranty

All refunds and exchanges must be obtained through the original place of purchase. If purchased directly from Ruff Wear, we will issue a refund up to 30 days after purchase date. For items returned after 30 days, a Ruff Wear credit may be issued for the purchase price at our discretion. Please call to obtain a Return Authorization Number (RA#). Returned or exchanged items must be in new, resalable condition with all packaging intact to receive full credit. If any of these conditions is not met, a restocking fee may be assessed.

Packages must be returned freight prepaid; we do not accept C.O.D. deliveries. We recommend insuring the package.

Send Returns And Exchanges To:

• RA# (issued by Ruff Wear)
• Ruff Wear, Inc.
• 354 SE Logsden St
• Unit# 125
• Bend, OR 97702

Please include a note with the following information: RA#, name, return address, and daytime phone number. List Item(s) for credit or exchange. Also list desired exchange item(s).

Refunds

For items returned within 30 days:

For a cash refund, items must be returned within 30 days. Return shipping costs are the responsibility of the customer. Items are only eligible for a full refund value if they are in resalable condition. Customers may be assessed restocking fees, repackaging fees, and cleaning fees based on the condition of the product.

For items returned after 30 days:

We will give a Ruff Wear store credit if the item is still a current stocking product. Return shipping costs are the responsibility of the customer, Customers may be assessed restocking fees, repackaging fees, and cleaning fees based on the condition of the product.

Warranty
In the event that you have Ruff Wear gear with a defect in material or craftsmanship, please return the product to the original place of purchase for warranty assistance. If you are unable to return an item at the original place of purchase, please contact Ruff Wear directly to obtain a Return Authorization Number (RA#). Warranty products must be returned clean, products that are not clean will be returned to the customer without consideration. Damage due to reasons outside the scope of our guarantee can be repaired at a reasonable charge. You will be contacted as to the amount. Packages must be returned freight prepaid; we do not accept C.O.D. deliveries. We recommend insuring the package.

Send Warranties To:

• RA# (issued by Ruff Wear)
• Ruff Wear, Inc.
• 354 SE Logsden St
• Unit# 125
• Bend, OR 97702