We want you to dig your Ruffwear experience. If you are not 100% satisfied with your purchase you can return your order for a full refund within 30 days of your purchase date. Products returned after 30 days of the original order date are eligible for credit in the form of a ruffwear.com e-Gift Card. The items returned must not have been used, altered, washed, or damaged, and must include original packaging.
If you have purchased a Ruffwear item from one of our Authorized Dealers, please contact them directly regarding their return policy.
We recommend carefully trying on your new Ruffwear gear indoors, keeping the packaging intact, before your next adventure. Correct fit is critical to the performance of Ruffwear products.
To be eligible for a full refund or credit, new, unused products must be clean and free of dog hair. If the product has been tried on and contains dog hair, all dog hair must be removed from the product to avoid a cleaning fee.
Products requiring cleaning (including removal of dog hair) will be charged a $5 cleaning fee.
HOW DO I RETURN SOMETHING?
Complete the Return Form located on the back of your printed Order Summary that came with your order. In your return shipment, include the completed Return Form in the package, along with the item(s), to begin the return process.
No longer have your original Order Summary? Click Here to download and print a new Return Form.
We recommend selecting a trackable shipping method and insuring the package. Return shipping costs are the responsibility of the customer.
HOW LONG DOES IT TAKE TO RECEIVE MY REFUND?
Once we receive your return, we inspect your item(s) and then initiate a refund. Our goal is to process your return within three to five business days of receipt. Credits may take up to an additional five business days to post to your account. Given shipping and processing time, the return process can take up to two to three weeks.
Final credit to your account depends on the policies of the bank or institution of your original payment method.
We will notify you via email when your return has been processed.
If you are not eligible for a cash refund, we will send you an email with your e-gift card exchange amount and directions for how to use it.
Please note: refunds do not include shipping costs paid on your order (if applicable).