For more than 23 years, Ruffwear has been on a mission to build performance dog gear to enhance and inspire exploration for outdoor adventurers and their human companions. Exceptional quality is our guiding principle, and we are committed to ensuring our gear meets our expectations of durability and performance.
In late July 2017, we discovered a quality issue with a very low percentage of our Top Rope™ Collars, in sizes Medium and Large. Ruffwear received a number of reports that when the collar is subjected to a pulling force or twisting at the buckle, the buckle unlatches and separates. The failure results in the collar coming apart and falling off the dog's neck.
As a result, today, we are issuing a recall for Top Rope Collars, in sizes Medium and Large, with the following Product ID Tags: P3804, P3822, P3829, P3836, P3852, P3865, P3891, P3933, P3949, P3960, P3975, P3978, P3996.
If your Medium or Large Top Rope Collar has one of the above Product ID Tag Numbers, we would like to offer you a gift card, equal to the Top Rope Collar purchase price, to use at www.ruffwear.com.
In order to participate in the recall, please:
- Confirm that your Top Rope Collar is size Medium or Large
- Check your Top Rope Collar’s Product ID Tag (see above Product ID Tag location on the product)
- If your collar has one of the Product ID Tags listed above, fill out Top Rope Recall Form to receive a gift card from Ruffwear to use at www.ruffwear.com. During the Form completion process, please attach a photo of your Top Rope Collar to provide proof of purchase.
Thank you for your patience. We regret any inconvenience this recall may cause you. Please don’t hesitate to contact our Customer Support Team with questions or concerns at: 888-783-3932 or email@example.com
, Monday – Friday, 8 a.m. – 4:30 p.m. Pacific Time.