Customer Service > Privacy, Security & Terms > 

Ruffwear’s Privacy Policy

Ruffwear believes in protecting the privacy of our customers. This policy describes the personal information we collect about you, why we collect it, how we use it, and when we share it with third parties. Our policy also describes the choices you can make about how we collect and use your information.

By using Ruffwear Services, you consent to the practices described in the current version of this privacy policy. If our information practices change, we will post an updated policy on our website. If you have any questions or concerns about the privacy or security of your information, you may contact us. You may exercise your choices about how we collect and use your information consistent with this policy at any time.

Information We Collect

We may collect and store any identifiable information that you choose to provide in connection with your use of Ruffwear Services. This may include personally identifiable information (such as your name, your dog’s information, shipping address, billing address, email address, phone number and credit card number) that we need in order to process your orders, communicate with you, or provide you with services that you request.

We may automatically collect non-personally identifiable information about your hardware devices (i.e., your computer or mobile device) when you access the Ruffwear Services. For example, when you visit Ruffwear.com (the “Site”), we may collect your Internet Protocol (“IP”) address, which is the number automatically assigned to your computer or mobile device whenever you access the Internet, as well as information about the type of Web browser software you use and the referring Web site. This number does not identify your name, email address, or other personal information. We use your IP address to help diagnose problems with our service and to administer the Site.

We also collect non-personally identifiable information through the use of cookies. Cookies are small data files that are stored on your computer when you visit a website. Cookies enable you to shop on our websites and may be used in a variety of ways to enhance or personalize your online browsing and shopping experience. We use them in order to remember the items in your shopping cart, store your preferences, recognize you when you return to our website, track your orders, and monitor and maintain information about your use of our websites. You may decline to accept cookies by modifying your Web browser settings.

Ruffwear, its advertisers and ad servers, including without limitation Google and AvantLink, may also use cookies, as well as files called "Web beacons" or "clear gifs" to determine on an anonymous basis which advertisements and promotions our users have seen and how users responded to them. However, we do not use these technologies to collect personally identifiable information.

How We Use Information About You


We use your shipping address to ship your products to you and to send catalogs and other mailings to you. We use your billing address, if different than your shipping address, to verify your billing information. Financial information that is collected is used to bill you for products that you request. You may opt-out of receiving future mailings; see “How to remove your name from our mailing, sharing or email list” below.

If you sign up for email or if you provide your email address to us, we will send you emails. These emails will inform you of newly released products, of special sales, of promotional offers from our partners, and of other useful product tips.

We never share our customer names or addresses, e-mail addresses or other personally identifiable information, other than to the extent described in the “Disclosures of Your Information” section below. If you do not wish to receive catalogs or other mailings from us, please see the “How to remove your name from our mailing, sharing or email list” section below.

Disclosures of Personal Information About You


We may share your personal information in the following ways:

We may share your information with our service providers who manage our customer information and perform services on our behalf, such as fulfilling promotions, sending communications to our customers, conducting surveys, etc. We do not authorize any of these service providers to make any other use or disclosure of your information.

We may share your name and postal address with our reputable retail partners so they may send you catalogs about our products and other products of potential interest. We do not share credit card information or email address with these third parties. If you prefer that we not share your name and postal address with other companies, please see “How to remove your name from our mailing, sharing or email list” section below.

Other than as set out above, you will have the opportunity to choose not to share your information.

How to Remove your Name from Our Mailing, Sharing or Email List


You may choose to receive or decline communications from us at the point where we request information about you. You also may use the following options for removing your information from our database so as not to receive future communications, or to no longer receive our service, or to not share your name and address with other companies.


  1. You may send an email by clicking here.
  2. You may call the following telephone number: 1-888-783-3932
  3. In commercial emails that we send you, you may use the “opt out” or “unsubscribe” option included in the footer of the email itself.

Security


We protect the security of your information during transmission by using 128-bit encrypted Secure Sockets Layer (SSL) software. SSL offers the highest level of protection available for all your Internet communication (including credit card use and financial transactions) and encrypts information you input. We also hold a secure key, or digital certificate through Verisign, the most trusted name in Internet security. This key ensures that we are who we say we are and that any data exchanged online is protected from theft and tampering. To view the security certificate for this site, proceed to the checkout area of the Shopping Cart and click the secure lock in the status bar of your browser. In addition, our site also implements an advanced security method based on dynamic data and encoded session identifications and hosts the services in a secure server environment using a firewall and other advanced technology to prevent interference or access from outside intruders.



Discretion


We reveal only the last four digits of your credit card number when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.



Prudence


It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer. If you have any questions, please email Customer Service by clicking here.



Terms of Use

Thank you for visiting ruffwear.com. Please review the following basic rules that govern the use of our site. Please note that your use of our site constitutes your agreement to follow and be bound by these terms. If you do not agree to these terms, please do not use this site. And since we may revise this agreement at any time, you should visit this page periodically to review the terms of your use. Should you have any questions concerning any of our policies, please contact us at support@ruffwear.com.

Legal Information

This website is expressly owned and operated by Ruffwear, Inc. Our mailing address is: 2843 NW Lolo Drive, Bend, OR 97701. Unless otherwise noted, all design and content featured on ruffwear.com -including navigational buttons and images, artwork, graphics, photography, text, and the like are copyrights, trademarks, trade dress, and/or intellectual property that are owned, controlled, or licensed by Ruffwear, Inc. Ruffwear uses the following trademarks in print and on our products: Vibram®, a registered trademark of Vibram S.p.A.; Thermore®, a registered trademark of Thermore S.p.A.; Velcro®, a registered trademark of Velcro Industries, B.V.; Facebook is a registered trademark of Facebook, Inc.; YouTube and the YouTube logo, trademarks of Google Inc.; and Ruffwear® For Dogs on the Go®, Performance Dog Gear®, registered trademarks of Ruffwear, Inc. Ruffwear reserves the right to change styles, colors, sizes, and prices. All photos © Ruffwear. All rights reserved.

Disclaimer of Warranty

YOU AGREE THAT THIS WEBSITE AND ALL OF ITS CONTENT ARE PROVIDED “AS IS” AND ALL RISKS ASSOCIATED WITH USING THIS SITE ARE WITH YOU. RUFFWEAR, INC. DOES NOT WARRANT THAT THE FUNCTION OR OPERATION OF THIS WEBSITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS SITE OR THE SERVER THAT MAKES IT AVAILABLE WILL BE FREE OF VIRUSES OR OTHER HARMFUL ELEMENTS. AS A VISITOR TO AND USER OF THIS WEBSITE, YOU MUST ASSUME FULL RESPONSIBILITY FOR ANY COSTS ASSOCIATED WITH THE SERVICING OF EQUIPMENT USED IN CONNECTION WITH THE USE OF OUR WEBSITE. AS A VISITOR TO AND A USER OF THIS WEBSITE YOU AGREE THAT YOUR ACCESS WILL BE SUBJECT TO THE TERMS AND CONDITIONS SET FORTH IN THIS LEGAL NOTICE. RUFFWEAR, INC., DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, TO THE MAXIMUM EXTENT ALLOW BY LAW INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

Limitation of Liability

YOU AGREE THAT TO THE MAXIMUM EXTENT PERMITTED BY LAW, RUFFWEAR, INC. SHALL NOT BE LIABLE FOR DAMAGES OF ANY KIND RELATED TO YOUR USE OF OR INABILITY TO ACCESS THIS WEBSITE AND THAT IN NO EVENT WILL ANY CLAIM FOR DAMAGES EXCEED THE ACTUAL COST OF YOUR DIRECT EXPENSE OF DAMAGES THAT YOU INCUR. YOU AGREE THAT TO THE MAXIMUM EXTENT PERMITTED BY LAW, RUFFWEAR, INC. SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES FOR USING OR ACCESSING THIS WEBSITE. THIS LIMITATION SHALL APPLY TO DAMAGES RESULTING FROM ANY CAUSE OF ACTION INCLUDING NEGLIGENCE, STRICT OR PRODUCT LIABILITY, OR MISREPRESENTATION EVEN IF WE HAVE BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Inaccuracies

We endeavor to present the most recent, most accurate, and most reliable information on our website at all times. However, there may be occasions when some of the information featured on ruffwear.com may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologize if erroneous information is reflected in merchandise price, item availability, or in any way affects your individual order. Please be aware that we present our content 'as is' and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice. In the event a Ruffwear product is listed at an incorrect price due to photographical error, typographical error, or error in pricing information from our suppliers, Ruffwear, Inc. shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Ruffwear will issue a credit to your credit card account in the amount of the incorrect price.

Colors

We have made every effort to display as accurately as possible the colors of our products that appear on the website. However, due to monitor discrepancies, we cannot guarantee that your display of color will be accurate.

Indemnification

You agree to indemnify, defend, and hold harmless Ruffwear, Inc., its officers, directors, employees, agents, licensors, and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages, and costs, including reasonable attorneys' fees and expert witness fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Correspondence

While we welcome your comments and feedback regarding Ruffwear, our merchandise, and our services, we do not wish to receive any confidential or proprietary ideas, suggestions, materials, or information via this website. Please note that all of your comments, feedback, ideas, suggestions, and other submissions that are disclosed or submitted to our company through ruffwear.com shall become and remain the property of Ruffwear, Inc. Any such disclosure or submission by you is a declaration of the full release of all proprietary claims and/or intellectual rights regarding your submission. However, we will not use your name in connection with any such materials, information, suggestions, ideas or comments unless we first obtain your permission or otherwise are required by law to do so.

Severability

Whenever possible, each provision of these Terms of Use will be interpreted in such manner as to be effective and valid under applicable law, but if any provision of these Terms of Use is held to be prohibited by or invalid under applicable law, such provision will be ineffective only to the extent of such prohibition or invalidity, without invalidating the remainder of such provision or the remaining provisions of these Terms of Use.

Complete Agreement

This constitutes the complete agreement between you and Ruffwear, Inc. regarding the access and use of this web site.

Governing Law; Venue and Jurisdiction; Attorneys’ Fees

The law of the State of Oregon shall govern all questions concerning the construction, validity, and interpretation of theses Terms of Use and the performance of any obligation imposed by these Terms of Use without regard to conflict of laws or where the claim arose, even if in a foreign country. You agree that any disputes shall be heard exclusively in the appropriate forum in Oregon and waive any claim or defense that such forum in not convenient or proper. You agree that the proper state venue shall be in Deschutes County, Oregon and the proper federal venue shall be in Lane County, Oregon. In any legal action, the substantially prevailing party will be entitle to recover reasonable attorneys’ fees and costs including expert witness fees. You agree that any cause of action arising out of or in any way connected to the use of this site must commence within one year after the cause of action arose or be forever barred.

Photography Credit

Photos appearing on this website are © Ruffwear. Studio photography: Simone Paddock\emeraldbayphoto.com and Sandbox Studios | Lifestyle photography: Ben Moon Photography/moonfoto.com, Steve Tague Studios/www.stevetague.com, Ryan Hirschberg Photography/www.ryanhphoto.com. Additional photography: Maria Christina Schultz/https:www.facebook.com/HowToSupWithYourPup

Termination

Ruffwear, Inc. reserves the right to terminate or modify this agreement at any time. All provisions set forth in these Terms of Use shall survive termination.