Ruffwear fully guarantees all of our gear against defects in materials and craftsmanship. If you have a product that has a defect please return the product to the original place of purchase for warranty assistance. If you are unable to return an item at the original place of purchase, or if you have purchased the product from Ruffwear directly, please fill out the Warranty Form below so we can get your canine back in action!
Ruffwear reserves the right to replace or credit defective products at our discretion. We will not cover normal wear and tear (damage that naturally and inevitably occurs as a result of normal wear or aging), damage from the canine, such as chewing, incidental damage, like tearing, or wear incurred from improper sizing. Modifications, alterations, negligence or use for a purpose other than for which it was designed is also not covered.
We know dogs can be hard on their gear! If you experience damage that occurs as the result of normal wear and tear, damage from the canine, or wear incurred from improper sizing, please contact us. Fill out the form below and we will take a look at the issue and see what we can do to help. Our experienced customer service team has seen it all! Let us help find a solution for you.