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Shipping Information

Ruffwear ships orders from Bend, Oregon via FedEx to addresses in the United States. Please note, we are not able to ship to PO Boxes and APO/FPO addresses.

Orders placed before 10am Pacific Time will ship that same business day. Orders placed after 10am Pacific Time on business days or over the weekend will ship the next business day (excluding holidays).  We do not ship orders on weekend days or holidays. 

Shipping Options

We ship all orders via FedEx. If you need to contact FedEx directly, please call 800-463-3339 or visit www.fedex.com. Please note, we only ship to addresses in the United States.

We offer the following shipping options through FedEx:

FedEx Ground Home Delivery: 2 - 6 business day delivery (transit time map below)





FedEx 3-Day: orders must be placed by 10am PT (Mon-Fri) to ensure 3-day delivery (business days only)

FedEx 2-Day: orders must be placed by 10am PT (Mon-Fri) to ensure 2-day delivery (business days only)

FedEx Standard Overnight: orders must be placed by 10am PST (Mon-Fri) to ensure Next Day delivery (business days only)

*Free Shipping On Orders Over $75
We offer free shipping on purchases over $75 in the same order. These orders ship via FedEx Ground Home Delivery (transit time map above) and deliver within 1 - 10 business days. Choose the FedEx Free Home Delivery Option at checkout for free shipping. Taxes, gift cards, and prior purchases do not qualify toward the minimum purchase requirement and the offer cannot be applied to these items. The Free Shipping option is not available for Ruffwear Dealers.

Please note that FedEx Ground Home Delivery is between Tuesday and Saturday.

Refused Shipments
Once an order has been sent from Ruffwear, customers are responsible for all shipping charges incurred. If an order is refused by the customer or canceled during transit, the customer will be charged outgoing and return shipping charges.

International
We do not ship to addresses outside of the United States. Please use our Store Finder to locate an International Ruffwear Dealer.