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Shipping Information


Ruffwear ships orders from Bend, Oregon via FedEx to addresses in the United States. We are able to ship to PO Boxes and APO/FPO addresses only via FedEx SmartPost®.

Orders placed before 10am Pacific Time will ship that same business day. Orders placed after 10am Pacific Time on business days or over the weekend will ship the next business day (excluding holidays).  We do not ship orders on weekend days or holidays. 

Shipping Options

We ship all orders via FedEx. If you need to contact FedEx directly, please call 800-463-3339 or visit www.fedex.com. Please note, we only ship to addresses in the United States.


We offer the following shipping options through FedEx:


FedEx Home 1 - 6 Days:  delivers in 1 - 6 business days, Tuesday - Saturday (transit time map below)



SmartPost 3 - 10 Days: typically delivers in 3 - 10 business days, with final delivery made by the U.S. Postal Service on Monday - Saturday. (transit time map below)


FedEx 3-Day: delivers in 3 business days, orders must be placed by 10am Pacific Time, Monday - Friday.

FedEx 2-Day: delivers in 2 business days, orders must be placed by 10am Pacific Time, Monday - Friday.

FedEx Standard Overnight: delivers next business day, orders must be placed by 10am Pacific Time, Monday - Friday to ensure next day delivery (business days only).


Shipping Fees

$7.95 Flat Rate Shipping on Orders Under $74.95

Ruffwear offers a flat rate of $7.95 for purchases under $74.95. These orders ship via FedEx SmartPost® and typically deliver within 3 - 10 business days. Choose the SmartPost 3 - 10 Days option at checkout for the $7.95 Flat Rate Shipping Method. This Flat Rate Shipping option is only available for delivery to residential addresses and is not available for Dealer orders.

Please note that FedEx SmartPost is delivered by the U.S. Postal Service, Monday - Saturday (not including holidays).

Free Shipping On Orders Over $74.95
Ruffwear offers free shipping on purchases over $74.95 in the same order to addresses in the United States, with the exception of Alaska and Hawaii. These orders ship via FedEx SmartPost® (transit time map above) and deliver within 3 - 10 business days. Choose the SmartPost 3 - 10 Days option at checkout for free shipping on orders over $74.95. Taxes, gift cards, and prior purchases do not qualify toward the minimum purchase requirement and the offer cannot be applied to these items. The Free Shipping option is only available for delivery to residential addresses and is not available for orders being shipped to Alaska or Hawaii or for Dealer orders.

Please note that FedEx that FedEx SmartPost is delivered by the U.S. Postal Service, Monday - Saturday (not including holidays).


Refused Shipments
Once an order has been sent from Ruffwear, customers are responsible for all shipping charges incurred. If an order is refused by the customer or canceled during transit, the customer will be charged outgoing and return shipping charges.

International
We do not ship to addresses outside of the United States. Please use our Store Finder to locate an International Ruffwear Dealer